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In 2020 the Higher Education, Science and Innovation Minister, Dr Blade Nzimande, profusely apologized to those who have been affected by the hold-up following the re-advertisement of the tender to supply and deliver laptops in September.

 On 2 November 2020, the NSFAS administrator subsequently approved the tender award on to five bidders, which worked with NSFAS and the receiving institutions in the delivery of laptops to students. 

However, given that the procurement process had been concluded much later than originally planned, the laptops were rescheduled for distribution in 2021. 

 In April, NSFAS began the process for NSFAS students to register to receive their much awaited laptops, calling on beneficiary students to use its online portal to order their devices 

 TVET NSFAS funded students did not need to apply on the NSFAS Portal for their digital devices, but were pre-approved by NSFAS based on a predetermined qualifying criteria of being a returning student whose 2021 registration had been received from the college and based on the academic cycle which is currently being prioritized as TVETs have 4 academic cycles in a year. 

The distribution is done on a phase by phase approach and the pre-approved list of students will continuously be updated based on the next phase of students being prioritized. Pinnacle as the Service Provider is applying the phased roll out approach based on the pre-approved lists continually provided by NSFAS. 

Thekwini TVET College learners were the proud recipients of the laptops as mandated by the Department of Higher Education and Training. On Friday 20 August the College managed to distribute about 615 laptops out of 749. All students who arrived at Central Office to collect their laptops were amiably assisted following distribution protocols. .